SHIPPING

Heavy rain and flooding have closed the Sydney-to-Perth rail line. The Melbourne-to-Adelaide rail link was closed due to damage caused by a train derailment and reopened on 21 November, however delays are expected due to a backlog of freight.   Please check the Australia Post SERVICE DELAYS page for more details

We offer FREE standard shipping when you spend $120 or more within Australia.

A flat rate delivery fee of $15.00 including GST is charged on orders under $120 within Australia.

If you would prefer that your parcel is sent via Express Post, this is a flat rate fee of $17.50 AUD.

Same day delivery option is also available to Sydney customers only for a fee of $20. Cut off order time for this is 11am.

For our international customers, your shipping costs will be generated at the final stages of the checkout based on your location.

Parcels are sent via Australia Post or Startrack on their standard shipping service.

Deliveries to major cities include; Sydney, Brisbane, Canberra, Melbourne, Adelaide and Tasmania usually arrives within 2-3 working days.

Other cities and locations will usually arrive within 2-5 working days.

If you need your parcel urgently, we offer express post at a flat rate fee of $17.50 AUD. This is estimated to arrive in 1-2 days.

More remote interstate locations within Australia may experience a longer delivery timeframe. For more information on delivery timeframes please visit the Australia Post website here. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.

**Please note that due to the increased demand arising from the COVID-19 disruption, we are forecasting that orders may be delayed by a further 1-3 days.

Orders are processed at our warehouse in Sydney - Monday through Friday (excluding public holidays). We aim for every order to be on its way as quickly as possible - typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. They are not guaranteed dispatch times and should not be relied upon as such. If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.

We deliver orders via Australia Post eParcel, a service which provides electronic tracking and the security of signature on delivery. We therefore, recommend you provide an address where you will be located during office hours. If your order includes any oversized items, we may elect to send your order via one of our freight services (of which you will be advised). If no one is at the address at the time of delivery, a notification card will be left to let you know at which local Australia Post outlet your parcel is available for collection. All orders require a signature on receipt. Once items have been dispatched, we are unfortunately unable to redirect orders.

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with our Shippit courier system. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post or Couriers Please depot

If you place an order online and would like to pick it up from our outlet shop, simply select the store when completing the checkout process. No delivery charges will apply.

We are located at 110 Dalmeny Avenue Rosebery, NSW 2018. Please walk to our rear warehouse at the back of building and ask for customer service. You may also call (02) 8035 2248 or (02) 9317 5700 for directions and help.

Unfortunately we cannot offer gift wrapping or include personal notes in your Online orders.

International shipping is now available at KAS.

Parcels are sent via DHL Standard Post and can take 1-3 weeks for delivery depending on your location.

Shipping costs will be generated at the final stages of the checkout based on your location.

Please note: The FREE Shipping over $120 only applies to Domestic Customers only!

Please note: you may be required to pay customs duties and import taxes as the parcel reaches your destination country. It is up to the receiver to pay these fees and KAS Australia cannot be held responsible. KAS Australia is unable to refund duties and taxes for international orders that are returned. Should you require further information regarding duties and taxes please contact your local customs office. Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery. Generally DHL is unable to deliver parcels until these have been paid.

How can I pay for Duties and Taxes?

To complete your delivery please pay required import duties and taxes withOnDemand Delivery.To further process your shipment, payment is required.Click here to securely pay online, view the duty calculation, and download relevant documents.You may also pay when you collect your shipment at the DHL ServicePoint location.

For further details please visit

https://mydhl.express.dhl/us/en/help-and-support/faqs/duties-and-taxes.html

© Kas Australia Pty Ltd (ACN 001 631 545) 2012

Want to save yourself time? Our KAS customer service team are here to help you out.

Please contact (02) 9317 5700 from the hours of 8am to 4pm (Monday - Friday) or email online@kasaustralia.com.au and we will get back to you as quick as possible.

Due to the increased demand arising from the COVID-19 disruption, we are forecasting that orders may be delayed by a further 1-5 days. We are working closely with our courier partners to minimise delays, delivering your order as safely and quickly as possible.

For the safety of you and our Australia Post and Star track drivers, we have introduced contact-free delivery. Drivers will drop off your order on your doorstep, lobby or another area designated by you to avoid any unnecessary contact. The warehouse is currently receiving a hospital grade clean twice a day and the team are having their temperature checked before every shift to manage everybody's safety.

If you have yet to receive your order 15 business days after the expected delivery date, please contact our team at online@kasaustralia.com.au and we will open up an investigation with AusPost.