Delivery & Returns

Find delivery options for your destination, track your order and check how to start a return. For questions about your order, contact online@kasaustralia.com.au or (02) 9317 5700.

Delivery within Australia

Shipping options and any charges are shown at checkout for your postcode. Standard and express shipping are available; express shipping has an additional cost calculated for your location. For current eligibility, estimates and click & collect details, see the Shipping page.

Orders are processed at KAS’s Sydney warehouse Monday to Friday, excluding public holidays. Processing and transit times are estimates, not guaranteed arrival dates.

Tracking and receiving your order

When your packed order leaves the warehouse, you receive an email with a tracking number. Use that number to follow your parcel. The Shipping page states that orders cannot be redirected after dispatch.

International delivery

KAS’s Shipping page lists DHL Express and Australia Post International. Charges are calculated at checkout for the destination; delivery time varies with location, customs and other external factors. The Australian free-shipping offer does not apply internationally.

For overseas cushion orders, KAS’s Shipping page says polyester inserts are not included and cushions are sent as covers only because of freight costs. Check the selected product and destination before ordering.

Import duties, taxes and customs fees are the recipient’s responsibility. The current Shipping page says KAS cannot refund duties or taxes for returned international orders. Check with your local customs office for destination-specific information.

Returns & exchanges

KAS’s change-of-mind returns policy is additional to your rights under the Australian Consumer Law. If an item is faulty, damaged or incorrect, contact the customer-service team with your order number and details; include a photo for damage.

For current eligibility, timeframes and return postage, read Returns & Exchanges together with the refund policy. If those pages differ, contact KAS for clarification rather than assuming one wording over the other.

How to start a return

  1. Open the KAS returns portal.
  2. Enter your order number and email address to find the order.
  3. Choose the item and quantity, select a reason and add any relevant notes.
  4. Follow the confirmation instructions, pack the goods securely with the requested invoice or authorisation information, and attach the return label.
  5. Drop the parcel at Australia Post and keep its tracking number.

International return shipping is the customer’s responsibility, and the Returns & Exchanges page recommends a trackable service.

Refunds

Eligible refunds go back to the original payment method, and KAS sends confirmation after processing. The current pages say original delivery charges are not refunded for change-of-mind returns. This does not replace Australian Consumer Law remedies.

Questions? Contact online@kasaustralia.com.au or (02) 9317 5700.