Refund policy

Returns & Exchanges

RETURNS POLICY

Our returns policy is in addition to your rights under the Australian Consumer Law.

We understand that shopping online can be tricky, particularly when colour and design are so important. Exchanges and returns on any FULL priced item purchased online with us must be within 30 days of dispatched date. DISCOUNTED items are eligible for EXCHANGE ONLY within 30 days of purchase. Requested exchange items are subject to availability. All returns must be unused and unwashed, in original packaging and/or with tags attached and accompanied by a copy of your original invoice.

 Original postage and handling costs are non-refundable and the costs associated with making a return are the customer’s responsibility unless the return is a result of a fault on our part.

RETURN INSTRUCTIONS

Good news - returns from Australia are now FREE! To return an item to KAS please:

You are required to provide an order number before you can print the Australia Post return label. 

Go to this link and fill in your details to generate a return label: https://returns.kasaustralia.com/ the return label will be available to download and print on the next screen, and a copy will also be sent to your email address.

Complete the 'Returns Authorisation' form enclosed with your order and pack with the products and invoice securely for return. Pack your item(s) and invoice into a bag or box (ideally the original delivery box).

Attach the return label to the box, and drop off at any Australia Post location. The package should be addressed to:

KAS Australia
110 Dalmeny Avenue 
Rosebery NSW 2018
(02) 9317 5700

The tracking number on your label will allow you to track your package until it arrives to KAS Australia. Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.

We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.

Our returns policy is in addition to your rights under the Australian Consumer Law. Go here for more information: https://www.accc.gov.au/consumers/consumer-rights-guaranteesClick

5. We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.

© Kas Australia Pty Ltd (ACN 001 631 545) 2012