Christmas delivery updates 2023
Latest update: Wednesday 28th November 2022, 9.45am
We appreciate your patience and support as we work to deliver your orders safely. For the very latest delivery tracking updates, go to Australia Track my parcel
East coast wet weather update
Due to the significant rainfall over the east coast of Australia, we are anticipating delivery delays due to flooding and road closures.
A severe weather warning remains active across New South Wales and northern Victoria. Flood warnings are in place for a number of catchments within these areas. In some locations, in-transit freight will be held until it is safe for our carriers to deliver.
For the very latest delivery tracking updates, go to Track my Item
WA update
Freight to WA traveling from NSW, QLD, and VIC on our standard delivery service may experience up to 14 days delay on top of regular transit times due to flooding in western NSW affecting the freight rail network. The rail line is not anticipated to open until the end of November. Our carrier partners are re-routing freight to the rail network out of Victoria and to road transport where possible, but delays in delivery are anticipated.
Delivery of freight traveling on our white glove delivery partners to WA from NSW, QLD, and BNE will be delayed until the 1st week of December, with delays possibly extending beyond this time. Temple & Webster will contact you if your delivery is affected.
For the very latest delivery tracking updates, go to Track my Item
SA update
Freight to SA travelling from NSW, QLD and VIC may experience up to 7 days delay on top of regular transit times due to damage caused by a train derailment between Melbourne and Adelaide.
For the very latest delivery tracking updates, go to Track my Item
NT update
Freight to NT travelling from NSW, QLD and VIC may experience up to 7 days delay on top of regular transit times due to damage caused by a train derailment between Melbourne and Adelaide.
For the very latest delivery tracking updates, go to Track my Item
NSW update
We’re currently experiencing delays in deliveries to a number of areas within NSW.
The following areas and surrounds will experience delays in delivery:
Central West & Orana
- Dubbo
- Warren
- Mudgee
- Condobolin
- Orange
- Molong
- Wellington
- Bogan Gate
- Trundle
- Tottenham
- Tullamore
- Peak Hill
- Kandos
- Eugowra
- Forbes
- Canowindra
- Gooloongong
- Parkes
Far West
- Walgett
- Carinda
- Collarenebri
- Bourke
- Brewarrina
For the very latest delivery tracking updates, go to Track my Item.
QLD update
We’re currently experiencing delays on deliveries in and around the Rockhampton metro area due to Covid 19 related staffing issues.
The following areas will experience delays in delivery:
QLD:
- 4724, 4736, 4735, 4733, 4732, 4731, 4730, 4728, 4727, 4726, 4725, 4723, 4722, 4721, 4720, 4719, 4718, 4717, 4716, 4715, 4714, 4713, 4712, 4711, 4710, 4709, 4707, 4706, 4705, 4704, 4703, 4702, 4701, 4700, 4699, 4697, 4695, 4694, 4680, 4678
For the very latest delivery tracking updates, go to Track my Item
We will continue to send shipment notification updates on the progress of your order. For customers placing new orders, please review the expected despatch date of your order.
We encourage you to check for road closures due to weather events in your area. Please visit the below links:
NSW: LiveTraffic
VIC: VICRoads
QLD: QLDTraffic
SA: TrafficSA
WA: MainroadsWA
ACT: Roads ACT
NT: Road Report NT
TAS: TasALERT
For delivery network notices from our carrier partners, please use the below links:
Allied Express
Australia Post
Couriers Please
Normally, we send an update at each stage of the delivery process, however, in flood affected areas, sometimes the first notification that you will receive is on the day that your item is being delivered to you. This is because of the changes to the way we’re processing items due to the floods.
All our products ship from within Australia
Temple & Webster ships products from a network of suppliers and warehouses all of which are located in Australia.
Orders containing multiple items or boxes may be delivered separately
This is the fastest way to get your items to you. We know this can be inconvenient and frustrating for you, but please bear with us, as it helps everyone get their items as quickly as possible.
We appreciate your patience
As you would expect, our care team is very busy. We are here for you 7 days per week and our sole aim is to ensure that you receive your order as quickly as possible and that you're happy with it. We're working hard with our wholesale suppliers, warehouse teams and delivery partners to get you the most accurate and up-to-date information, and resolve your enquiry as quickly as we can. In fact, our 250+ persons care team handles 5-10,000 contacts per day, so they're working as hard as they possibly can. You can help us out by using the self-help options available to you in My Account.
Follow us
